Patron Services

Please visit our accessibility page.

Cell Phones
To eliminate disruptions by cellular phones, these devices should be turned off or turned to silent mode during all performances at Sangamon Auditorium.

Cameras and Recording Devices
For the safety of the performers and in accordance with artist contracts, cameras and recording devices are not allowed. Exceptions will be indicated through signage in the lobby.

Infant & Children
All patrons, regardless of age, must have a ticket for entry, including small children and infants. For infants ages two and younger who will not be using a seat of their own, an Infant Pass is available from the Ticket Office or at the Coat Check. Booster seats are also available at the Coat Check. Our Ticket Office staff will be happy to answer any questions you may have regarding child-appropriate performances.

The Illinois Smoke-Free Campus Act prohibits smoking on the campuses of all state-supported colleges and universities in Illinois. The UIS Tobacco-Free Policy prohibits smoking and the use of tobacco products on all campus property at the University of Illinois Springfield, both indoors and outdoors, in university-owned vehicles and in privately-owned vehicles parked on or traveling through campus property. For more information, please click here.

Seating Changes
If for any reason you are uncomfortable in your seat, please speak with an usher about being moved to another location. If your discomfort pertains to a patron seated near you, please go to the coat check where an usher can handle your situation discretely.

Coat Check
A complimentary Coat Check is available on Level 2 in the lobby, house left side.

Free Cough Drops
Cough drops are available at Coat Check.

Medical Assistance
Springfield Clinic supports Sangamon Auditorium by donating medical expertise of its staff to provide care and assistance to performers, patrons and staff.  At some events, a medical professional from Springfield Clinic will be on-site in case of a medical emergency. For medical assistance, please let an usher know and they can direct you to the Medical Services Room, if applicable, or work with campus police and emergency personnel to secure care.

Restrooms are available on all levels and are handicap accessible.

An ATM is located at the main entrance of the Public Affairs Center, Level 1.

Free Parking
Sangamon Auditorium patrons may park for free during evening and weekend events in lots A, B, C (north), D, F, G and I. During daytime events, patrons may park for free in lots A, B, or C (north).Patrons parking in other lots or parking illegally in these lots are subject to ticketing by Campus Police. See Parking and Directions for more information about valet and premium parking.

Show Call
Lobby chimes ring seven, three, and one minute before the beginning of the program and at the end of intermission; house lights blink one minute before the performance and one minute before the end of intermission. For your safety, please return to your seat before curtain.

Late Arrivals
Patrons arriving after curtain will be seated at the discretion of the House Manager.

Lost and Found
During the performance, please ask the ushers at Coast Check. The first business day following the event, please call the Sangamon Auditorium Administrative Office at (217) 206-6150.

In most cases, all shows will run as scheduled, regardless of weather. Any exceptions will be communicated to ticketed patrons.

Pre-Show Dining
The UIS Food Emporium, located on Level 1 of the Public Affairs Center, is open Monday-Thursday until 8 PM and Friday-Sunday until 6 PM. Hours may be preempted, so please call Food Service at (217) 206-6768 to confirm.

What's new

  • Our 18/19 Broadway Season has been announced - more.
  • New director plans changes for Sangamon Auditorium. Read more here.
  • Star dressing rooms get a face lift. Read more here.
  • Chancellor Koch speaks on our Class Act Program - special daytime performing arts programming offered for students from preschool through high school from across Central Illinois - more
  • Bryan Rives named the next director of the UIS Sangamon Auditorium - more
  • Chancellor Susan Koch - SJR Column - Sangamon Auditorium Listening Assistance
  • There are other places to buy Sangamon Auditorium tickets, please read this document to learn more.